The rules for work are changing.  We’re being judged by a new yardstick, not just by our training and expertise, but also by how well we handle ourselves and each other. 

These new rules for work focus on personal qualities, talked loosely for years as soft skills. . .

In today's fast-paced, highly competitive business world everyone needs to be sharper than ever in their communication skills. 

As I work with you to sharpen the demanding “soft skills” of interpersonal communication, you will learn how to:

• read people correctly
• listen strategically
• align the non-verbal with the verbal
• manage the impression you create
• understand and appreciate different conversational styles
• speak without ambiguity but  know when to be indirect
• assert yourself by saying “no” and meaning it
• implement clear strategies for resolving destructive conflict
• avoid the pitfalls of emotional blackmail
• deal with bullying superiors
• make every meeting matter

click here to learn about the trademark skills of a competent communicator - skills that will improve your relationships and enhance your productivity